Charlotte Smith

Head of Human Resources
Email: hr@nlpca.co.uk

Charlotte joined NLP in 2018 as Assistant to the Operations Director and now plays a central role in shaping the firm’s culture and team experience. As one of our Heads of HR, she focuses on building strong relationships across the firm, ensuring that people feel supported, valued and equipped to grow.

From recruitment and performance reviews to training and development, Charlotte works behind the scenes to keep everything running smoothly. She also oversees essential HR processes, keeping records in order and supporting payroll, the details that help everyone do their best work.

Charlotte brings calm, consistency and empathy to every conversation. Whether she’s welcoming a new joiner or helping a long-standing colleague navigate a challenge, her steady presence helps the firm stay people-first.

When she’s not at NLP, you’ll find her with her daughter at the park or tucked into a good book.

Beyond the Numbers

Inspired by
Her daughter. The way she views the world with such amazement and intrigue, inspires her to be more grateful for the things Charlotte has. She takes happiness from the smallest things, which inspires Charlotte to see the good in things first. She takes her time to experience things in full - inspiring her to slow down.
Childhood dream
Midwife
Cartoon alter ego
Helen Parr from The Incredibles